Last Updated: June 5th, 2024
This policy sets out our complaints policy. If you are a user of VRSmash.com (the “Website”), this policy forms part of your agreement with us.
Applicability
Whether or not you are a user of the Website, you can use this policy to alert us to any complaint that you have relating to the Website.
How to Make a Complaint
If you have a complaint about the Website (including any complaint about content appearing on the Website or the conduct of a user), please send your complaint to [email protected] including your name, email address, a description of your complaint, and, if your complaint relates to content, the URL for the content to which your complaint relates.
Complaints of Illegal or Nonconsensual Content
After receiving your complaint of illegal or nonconsensual content under section 2, (1) we will take those steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint, (2) if we require further information or documents from you, we will contact you to let you know, (3) We intend to resolve all reports within seven (7) business days and provide clear guidelines to prevent issues from recurring, (4) if we are satisfied that the content is unlawful or nonconsensual, we will immediately remove that content, and we will notify you of our decision by email or other electronic message, and (5) if we are satisfied that the content is not unlawful or nonconsensual, we will notify you of our decision by email or other electronic message. Any dispute regarding our determination that content is nonconsensual will be submitted by us to a neutral arbitration association at our expense.
All Other Complaints
After receiving any other complaints under section 2, (1) we will take those steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint, (2) if we require further information or documents from you, we will contact you to let you know, and (3) we will in good faith take those actions as we consider appropriate to deal with the issue that your complaint has raised. If you have complained about the content that appears on the Website and we are satisfied that the content otherwise breaches our Terms of Service, we will act promptly to remove that content. We are not required to inform you of the outcome of your complaint.
Unjustified or Abusive Complaints
If you are a user of the Website, you state that you will not make any complaint under this policy that is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your user account.